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Refund Policy

A legal disclaimer

The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Refund Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific refund policies that you wish to establish between your business and your customers. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Refund Policy.

Refund Policy - the basics

Having said that, a Refund Policy is a legally binding document that is meant to establish the legal relations between you and your customers regarding how and if you will provide them with a refund. Online businesses selling products are sometimes required (depending on local laws and regulations) to present their product return policy and refund policy. In some jurisdictions, this is needed in order to comply with consumer protection laws. It may also help you avoid legal claims from customers that are not satisfied with the products they purchased.

What to include in the Refund Policy

Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much, much more.

Frequently Asked Questions

 

“What should I wear on tour?”

  • We recommend clothing that can repel water easily. Tops like sun shirts, swim trunks, swim suit or light sweaters depending on the time of year/weather temperatures! Please wear any kind of water appropriate shoes like sandals or water shoes.

“How early should I arrive and where does the tour meet?”

  • We recommend arriving 15-20 minutes early to head over to the meeting point, check in, and use the restroom prior to the tour (no restrooms during the tour). Please allow time for potential traffic, Miami can get congested! 

  • Please meet the Bill Bird Marina parking lot at 10800 Collins Ave Miami Beach, Fl. Once you enter the parking lot, please follow the line up of boats docked to the left of the blue Bill Bird building. Our checkpoint and shuttle ride to the pedal boats is the very first boat on the far end. There is plenty of free parking.

 

“How long are the tours?”

  • Tours are between 2 hours and 2.5 hours long. 

 

“Is this suitable for kids or inexperienced individuals?”

  • Yes & Yes! Our tours are very beginner friendly and low impact. Enjoy the leisure of pedaling while having your hands free to take pictures, stay hydrated and attend to any children in your boat. Our boats can accommodate up to 4 people per pedal boat, this helps keep groups and families together! 

 

“What happens if the weather takes a turn for the worse before or during the tour?”

  • Our guides and manager keep a close eye on the weather 24/7. If the hazardous weather is predicted, we’ll promptly reach out to you notifying of a cancellation and offer a full refund or reschedule option. PLEASE NOTE! It rains more often than not in South Florida, so there may be short spurts of rain every once in a while. Our pedal boats offer canopies to keep the rain away!

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